Shipping policy
Shipping Policy
Last Updated: September 10, 2026
This Shipping Policy explains how orders placed through Pelusora, operated by TRI STATE LLC, are processed, fulfilled, shipped, and delivered.
Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note: This address is our registered business address and is not a warehouse, fulfillment center, shipping origin, or general return facility. Orders may be processed and fulfilled through authorized third-party fulfillment and logistics providers.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays, after payment has been successfully authorized.
Processing times may vary depending on:
- Product availability.
- Order volume.
- Weekends and holidays.
- Fulfillment requirements.
- Promotional or high-volume periods.
- Order verification requirements, when applicable.
Customers will normally receive an order confirmation at the email address provided during checkout.
Once an order has entered fulfillment, modifications or cancellations may no longer be possible.
Order Fulfillment
Pelusora may use authorized third-party fulfillment providers, logistics partners, and shipping carriers to prepare and deliver customer orders.
The physical location from which an order is fulfilled may vary depending on:
- Product availability.
- Inventory allocation.
- Delivery destination.
- Applicable fulfillment provider.
- Logistics requirements.
Our registered business address in Wyoming should not be interpreted as the location where products are stored, packed, shipped, or returned.
Shipping Destinations
Available shipping destinations are determined during checkout.
Shipping availability may vary depending on the destination, product, applicable carrier, and fulfillment provider.
If shipping is available to your location, the applicable options will be displayed after you enter your delivery address during checkout.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may depend on:
- Delivery destination.
- Product type.
- Package size or weight.
- Selected shipping method.
- Applicable carrier rates.
Any applicable shipping charges will be presented before the order is completed where required.
Estimated Delivery
Estimated delivery times may vary depending on:
- Destination.
- Shipping carrier.
- Selected shipping service.
- Product availability.
- Fulfillment processing.
- Customs procedures.
- Weather conditions.
- Transportation disruptions.
- Other circumstances outside our reasonable control.
Delivery estimates begin after the order has completed processing and the shipment has been transferred to the applicable carrier.
All delivery timeframes displayed on our website or during checkout are estimates unless expressly stated otherwise.
Order Tracking
When tracking is available, customers may receive a shipping confirmation email containing tracking information.
Please allow approximately 24–48 hours for tracking information to become active after a shipping label has been created or the package has been transferred to the carrier.
If your shipment has not received updates for several business days, contact:
Please include your order number and any available tracking information.
Shipping Delays
Delivery delays may occur because of circumstances outside our reasonable control, including:
- Carrier disruptions.
- Severe weather.
- Transportation issues.
- Customs processing.
- High seasonal shipping volume.
- Public holidays.
- Local delivery restrictions.
If your shipment exceeds the estimated delivery window or tracking shows an unusual delay, contact us at contact@pelusora.com, and we will assist in reviewing the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error, contact us as soon as possible at:
If the order has not yet entered fulfillment or been shipped, we will make reasonable efforts to update the shipping information.
Once a shipment has been transferred to the carrier, we cannot guarantee that the delivery address can be changed.
Additional shipping charges may apply if a shipment must be resent because of incorrect or incomplete address information, where permitted by applicable law.
Returned Shipments
Packages may be returned to the applicable fulfillment or return facility because of:
- Incorrect or incomplete address information.
- Unsuccessful delivery attempts.
- Unclaimed shipments.
- Customs issues.
- Other carrier-related circumstances.
Once the returned shipment has been confirmed, we will contact the customer regarding available reshipment, refund, or other resolution options.
Lost or Missing Packages
If you believe your package has been lost or has not arrived within the estimated delivery period, contact us at:
Please provide:
- Your order number.
- Your delivery address.
- Available tracking information.
We will review the shipment and, where appropriate, coordinate with the applicable fulfillment provider or shipping carrier to determine the appropriate next steps.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check the delivery location and surrounding area.
- Verify the shipping address on your order.
- Check with household members or neighbors.
- Check with your building reception, mailroom, or front desk, where applicable.
If the package still cannot be located, contact contact@pelusora.com, and we will assist in reviewing the delivery with the applicable carrier.
Damaged Deliveries
If your product arrives damaged, contact us as soon as possible at:
Please include:
- Your order number.
- Photos of the damaged product.
- Photos of the packaging, when applicable.
- A description of the issue.
We will review the matter and may provide a replacement, refund, or another appropriate resolution in accordance with our Refund & Return Policy.
International Orders
Where international shipping is available, shipments may be subject to:
- Import duties.
- Customs charges.
- Local taxes.
- Brokerage fees.
- Other charges imposed by local authorities or carriers.
Unless collected during checkout or otherwise stated, these charges may be the responsibility of the recipient.
Customs procedures may also affect estimated delivery times.
Returns
Returns, exchanges, and refunds are governed by our Refund & Return Policy.
Customers must contact us before returning any product to receive the appropriate return instructions and destination.
Do not send returns to our registered Wyoming business address unless specifically instructed by our customer support team.
The appropriate return destination may vary depending on the product, order, and applicable fulfillment provider.