Frequently asked questions
Find answers to the most common questions about our products
Storage capacity varies by wallet model. Please review the product description and images for the specific card, cash, and accessory capacity of each item.
RFID protection is available only on products where this feature is specifically stated on the product page. Please review the specifications of the wallet before purchasing.
Tracking functionality depends on the specific product. Some wallets may support compatible tracking accessories when expressly stated on the product page. Tracking devices or services are not included unless specifically indicated.
Available shipping destinations are shown during checkout after you enter your delivery address. Shipping availability may vary depending on your location and the product ordered.
Available shipping methods, rates, and any applicable free-shipping promotions are displayed during checkout before you complete your purchase.
Eligible items may be returned within 30 days of delivery, subject to the conditions described in our Refund & Return Policy.
To request a return, contact us at contact@pelusora.com before sending any product back.
Any warranty coverage applicable to a product will be stated on the applicable product page or accompanying product documentation.
If you experience a product issue, contact us at contact@pelusora.com with your order number and details of the issue.