Refund policy
Refund & Return Policy
Last Updated: September 10, 2026
At Pelusora, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.
Pelusora is operated by TRI STATE LLC.
Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note: This address is our registered business address and is not a fulfillment center or general return facility. Do not send returns to this address unless specifically instructed by our customer support team.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be in the same condition in which you received it.
- Be unused, unworn, and undamaged.
- Include original tags, when applicable.
- Be returned in its original packaging, when applicable.
- Include proof of purchase.
To request a return, contact us at:
Please do not send any product back before contacting us and receiving return authorization and instructions.
The appropriate return destination may vary depending on the product, order, and applicable fulfillment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your product arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at:
Please include:
- Your order number.
- A description of the issue.
- Photos of the product and packaging, when applicable.
After reviewing your request, we may provide a replacement, refund, or another appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Used or damaged items.
- Personalized or custom-made products.
- Perishable goods, where applicable.
- Personal care products that cannot be returned for health or hygiene reasons after opening.
- Gift cards.
- Products clearly marked as Final Sale before purchase.
Please contact us if you are unsure whether a product qualifies for return.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Exchanges
If you would like to exchange an eligible product, contact us at contact@pelusora.com.
Depending on product availability and the circumstances of the order, the most efficient option may be to return the original product and place a new order.
Refunds
Once an approved return has been received and inspected by the appropriate return or fulfillment facility, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Refund transactions may be facilitated through authorized third-party payment processors or payment gateways.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged.
- The item was defective.
- An incorrect product was shipped.
- Applicable law requires otherwise.
Where applicable, return instructions and the appropriate return destination will be provided after your return request has been reviewed and approved.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
European Union Customers
If we offer shipping to customers in the European Union, eligible customers may have additional cancellation or withdrawal rights under applicable consumer protection laws.
Where applicable, these rights operate in addition to the protections described in this policy.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Pelusora
Operated by TRI STATE LLC
Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@pelusora.com
Phone: +1 (786) 382-9983
Customer Support Hours: Monday–Saturday, 8:00 AM–5:00 PM PST