Returns & Exchanges
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, undamaged, and in their original condition, with original packaging and tags when applicable.
Contact us at contact@pelusora.com with your order number and details about your return request.
Please do not send any product back before receiving return authorization and instructions from our customer support team.
The appropriate return destination may vary depending on the product, order, and applicable fulfillment provider.
Our registered business address in Wyoming is not a general return facility or fulfillment center. Please contact us before sending any return.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
Yes, eligible items may be exchanged depending on product availability.
Contact us at contact@pelusora.com and we will provide the appropriate next steps.
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method.
Refunds may be facilitated through authorized third-party payment processors or payment gateways, and your bank or payment provider may require additional processing time.
Contact us as soon as possible at contact@pelusora.com with your order number, a description of the issue, and photos of the product and packaging when applicable.
We will review the request and provide the appropriate resolution.